Erdem.com is pleased to offer international shipping and free returns. Please read the information below to find out more about shipping times, costs, excluded territories and restricted items.
We shall endeavour to deliver the product to you as soon as possible after you place your order and in any event within 30 days (beginning on the day after the day you place your order) unless you have agreed to a later delivery date. If we are unable to deliver the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund. Orders that are delayed in customs or awaiting payment of duty charges may require extra time to be received. This time is not factored into the time frame that PG Machines gives for delivery estimations, nor are we accountable for this time for delivery. All new orders are deemed separate and each is treated individually.
HOW DO I PLACE AN ORDER?
Making a purchase on PGMachines is easy. Simply select your items, along with colour and quantity. These items will be added to your shopping cart and highlighted on the top right menu toolbar of your screen. Click ‘buy now’ and follow the straightforward prompts on screen.
HOW DO I CONTACT CUSTOMER SERVICE?
WHAT IF I CAN'T FIND AN ITEM ON PGMACHINES?
HOW DO I KNOW IF AN ITEM IS IN STOCK?
All items are in stock unless they are marked “Sold Out” on each individual product page. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
WHAT IF AN ITEM I WANT IS OUT OF STOCK?
If you are interested in an item that this showing an ‘out of stock’ status, please email or telephone customer service to inform us of your interest and we will do our best to accommodate your request. You can contact us by email at: firstname.lastname@example.org or by telephone on + 61 (0)481844883, Monday to Friday 10am – 6pm (EST)
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
The PGMachines.com.au website can be used without an account, however, to place an order or to track a shipment, the website requires that you create a personal account. By registering with PGMachines.com.au you will be able to enjoy the following benefits through your account:
– Track your orders and review past purchases
– Request your return or exchange directly from your account
– Gain access to your Wish List
– Be notified when new stock arrives
– Save your address and card details for faster shopping
– Manage your account details, order history and email preferences and see order status.