The information below includes details on returns standards, timescales, refunds and issues arising from damaged or faulty items. If you require information on how to return or exchange an item, please see our Returns and Exchanges page.
You must inform us, as detailed in the Returns and Exchange instructions that you wish to cancel/return your purchase within 28 days of receipt of your product(s). You will have 14 days from receiving your returns ‘Request Authorized’ email to send the product to us at our return address.
All items should be sent back to us in their original packaging provided. All items should be returned new, unused and with all tags still attached. Any items that are returned to us in a damaged or otherwise altered and less than perfect condition may not be accepted and may be sent back to the customer.
All items returned to our warehouse should have a corresponding Return Merchandise Authorization (RMA) number (sent via email to the customer upon notification of a return request). Unidentified returns may be returned to the sender.
Printers: If you are returning a 3D Printer Please ensure it is in its correct packaging and all clips and tags are in place.
Computer Parts: All returned computer parts need to be in their correct packaging.
Items are classified as faulty if they are received damaged or if a manufacturing fault occurs within six months of purchase.
Damage due to wear and misuse will not be accepted by PG Machines
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product, subject to availability. If a faulty item cannot be repaired or replaced we will offer a full refund.
All successfully returned items will be credited to the card used when placing the order and will be refunded in the currency in which you paid (at the exchange rate prevailing on the day of purchase), less any shipping costs, international taxes or import duties incurred. It is advised that all items returned are sent using our free returns service via TNT. If you choose to return an item to us via any other provider or a different TNT account, the costs incurred will not be reimbursed.
Please choose carefully as if you return an item due to you having made the wrong decision we have a restocking fee of 10%
Please note, items should not be returned to us without prior notice. All return requests should be submitted through your PGMachines account. Items returned to us without prior notification will not be refunded.
FAULTY OR DAMAGED ITEMS
Shipping costs will be refunded for items that are incidentally delivered in a damaged or faulty condition and for orders cancelled before dispatch.
Items must be returned to us at our warehouse address within 28 days of delivery. Returns received after this time may be accepted at the discretion of PG Machines but can only be refunded as store credit.
If you have received an item from PG Machines as a gift you may exchange it for another item of the same value or more, provided you pay the cost difference and the additional shipping, taxes and import duties and any additional charges which may incur as a result of exchange. Please contact firstname.lastname@example.org for assistance.